Terms of Service

These Terms of Service apply to your use of www.dailyseasoningjar.com and any purchases made through this website. By placing an order, you agree to these terms. These terms are made in accordance with applicable UK law and applicable European consumer regulations.

Company Information

Brand: Dailyseasoningjar

Website: www.dailyseasoningjar.com

Email: ceramic@dailyseasoningjar.com

Telephone: [XXX]

Address: [XXX]

Order Processing, Shipping and Delivery

• Order Processing: Orders will be processed within 1-3 business days after payment confirmation.
• Shipping Method: Depending on the destination and actual circumstances, we will ship via approved international courier companies (including DHL, FedEx, and UPS Priority services).
• Delivery Time: Orders are expected to arrive within 5-12 business days after shipment. Please note that this is an estimated delivery time. Actual delivery time may vary due to factors beyond our control, such as customs clearance procedures at the destination, postal delays, or carrier operations.
• Logistics Tracking: After your order is shipped, we will send an electronic notification to the email address you provided at checkout, including order confirmation and logistics tracking information.
• Delayed Delivery: If your order exceeds the estimated delivery time, we will investigate with the relevant carrier. Based on the investigation results, we will provide appropriate solutions, including replacement of goods or a full refund.

Risk and Title

Under applicable European consumer protection law, the risk of loss or damage to goods rests with the seller until the goods are actually delivered to the customer or a third party designated by the customer at the delivery address provided at checkout.

Right to Return, Cancellation, and Withdrawal

• Right to Withdrawal: Customers in the UK and the European Economic Area (EEA) are entitled to a 14-day withdrawal period (statutory cooling-off period), calculated from the date of receipt of the goods.
• Process: To exercise this right, customers must contact our customer service department via email (ceramic@dailyseasoningjar.com) before the 14-day deadline for clear return instructions.
• Return Conditions: Goods must be returned in their original packaging and in unused condition.
• Return Shipping Costs: Unless the goods are defective or damaged upon delivery, the customer is responsible for the direct shipping costs of the return.

Damaged, Defective, or Faulty Goods

• Reporting: If goods arrive damaged or have a manufacturing defect, the customer must contact customer service via email within 48 hours of receiving the goods, providing photographic or video evidence.
• Solution: After reviewing and verifying the provided evidence, we will provide an appropriate solution, including replacement of the goods or a partial/full refund.
• Return of Damaged Goods: Depending on the nature of the damage and our verification assessment, damaged goods do not always need to be returned. However, we reserve the right to request the return of goods before issuing a refund or replacement.

Dispute Resolution and Consumer Support

If any issues or questions arise with your order, we encourage you to contact our support team immediately, providing your order number and relevant details. We are committed to reviewing and resolving each case fairly and efficiently in accordance with consumer protection standards.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, digital downloads, and product designs, is the exclusive property of [XXX] or has been licensed by them. Any unauthorized copying, distribution, or use of this content is strictly prohibited and may constitute an infringement of intellectual property law.

Governing Law and Jurisdiction

These Terms of Service and any separate agreements we provide to you with services are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any questions regarding orders, product details, or these Terms of Service, please contact us using the following methods:

Email: ceramic@dailyseasoningjar.com

Website: www.dailyseasoningjar.com

Company: [XXX]

Phone: [XXX]

Address: [XXX]